Great Grottos are happy to provide references…


Working in partnership with Great Grottos has always been a pleasure and hassle free. At Princes Quay, Matthew has adapted to the Centre and Grotto changes, incorporating them into Christmas with thorough planning and operational excellence.

Matthew and his team offer a bespoke service that is flexible and effective within the retail industry. Year on Year the Grotto at Princes Quay Shopping Centre in Hull has seen significant growth and this is testament to the experience the staff have offered to visiting customers.

Great Grottos provide a service that covers all aspects of Grotto Management, Customer Service and Experiential Visits and are highly recommended.
Sarah Smith, Marketing Manager, SCEPTRE 2015 UK Marketing Manager of the Year
Princes Quay, Hull


“I have always enjoyed working with Matthew and the Great Grottos team – this has become a ‘long distance’ relationship extending across three different shopping centres! Creating and managing an exceptional Christmas Grotto experience is a big ask – I have absolute confidence that Great Grottos will deliver a product that enhances the centre’s brand and reputation.”
James Bailey, Centre Manager
The White Rose, Leeds


We have worked with Great Grottos for 2 years to provide a Grotto in Bournemouth town centre. Great Grottos provide all staff, including Santa, Elves and Grotto Manager, and manage recruitment, screening, DBS, training, rotas and scheduling, really taking the headache out of running the Grotto. They also provide all gifts, costumes and wigs for the staff, and equipment to produce photo souvenirs.  They have a huge amount of knowledge and give clear, concise and helpful advice regarding set up, the best times to open and any technical requirements. We would have no hesitation in recommending them.”
Clare Rhodes, BID Assistant

Bournemouth Town Centre BID


 “Great Grottos have provided The Centre Livingston with a fantastic Santa, Elves and grotto hire since Christmas 2012 with a successful future partnership ahead. I find Matthew and all the staff at Great Grottos very personable and easy to work with and with all the grottos around the country I don’t feel I am just a number but a valued client. I would highly recommend Great Grottos to any shopping centre looking for the best operator in the business who do deliver on their promises.
David J. Gallagher, Centre Manager
The Centre Livingston, Livingston


“At Festival Place we have worked with Great Grottos for over four years. Great Grottos manage our open grotto and themed Christmas ride. We selected Great Grottos because they provide excellent customer service delivery, ensuring the elves, fairies and Santa provide a truly memorable visit for our small guests at Christmas time.”
Steven Connolly, Centre Manager
Festival Place, Basingstoke


“The Great Grottos staff, Santa and Grotto Manager were helpful and cheerful throughout and really enjoyed making the magical experience rather special for our younger visitors.”
Rhoda Joseph, Centre Manager
Cascades Shopping Centre, Portsmouth


“Great Grottos have been providing a shopping centre grotto management and hire service for our Christmas grotto for many years, and always create a festive atmosphere with their professional approach to the Santa experience.”
Tina Bennett, Marketing Manager
Westgate Shopping Centre, Stevenage


“The thoroughness is what I like about Great Grottos and what encourages me to use them again and again. Their Christmas grotto hire and management demonstrates attention to detail, organisation and planning which inspires me with great confidence.”
Roger Hutchings, Centre Manager
Queensgate Shopping Centre, Peterborough


“Santa has been absolutely great; he has a lovely gentle way with the children.  Thank you for finding someone special for us this year.”
Marilyn Lees, Centre Manager
CrownGate Shopping Centre, Worcester


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